Contact Vuokravirta
Vuokravirta is provided by Axantem Oy, Business ID 3004294-9.
For product support, account questions, privacy enquiries and data-protection requests, contact:
Axantem Oy Vallikatu 10 B 9 33240 Tampere Finland
Beta and staging service
Vuokravirta may currently be provided as an invite-only beta or staging service. Beta and staging functionality is under active development and may be changed, reset, replaced or removed.
Unless Axantem Oy has expressly confirmed that the relevant environment is approved for processing real tenant and payment data and the applicable Data Processing Agreement is in force, do not enter real tenant, payer or payment Personal Data into a staging or test environment.
Please do not send sensitive credentials by email
For your security, do not send us by ordinary support email:
- passwords;
- one-time passwords or MFA codes;
- recovery codes;
- API keys, tokens or other application secrets;
- online-banking login credentials;
- full bank statements unless specifically requested through an approved method;
- national identification numbers;
- copies of passports or identity cards;
- full bank-account details unless specifically necessary; or
- unnecessary health information, criminal allegations or other particularly sensitive information concerning tenants or other persons.
If resolving a support matter genuinely requires sensitive material, we will tell you what is needed and, where appropriate, provide or agree on a safer method for supplying it.
We do not promise a particular support response time unless a separate written service level agreement expressly states otherwise.